At Navagen India, we strive to ensure your satisfaction with every purchase you make. If for any reason you are not completely satisfied with your purchase, we offer a transparent and hassle-free refund policy.
To be eligible for a refund, the following conditions must be met:
To request a refund, please contact our customer support team at mail@navagenindia.com with the following information:
Our customer support team will review your request and provide further instructions on returning the item and processing the refund.
Once your refund request is approved, we will initiate the refund to the original method of payment within 15 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
If the refund is approved but you have not received it within a reasonable timeframe, please contact your bank or payment provider for assistance.
Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged item). You will be responsible for paying the return shipping costs unless otherwise specified.
If you have any questions or concerns about our refund policy, please contact us at mail@navagenindia.com. Our customer support team is here to assist you and ensure a positive shopping experience with Navagen India.
At Navagen India, we understand that circumstances may arise where you need to cancel your order. We strive to accommodate cancellations whenever possible and have outlined our cancellation policy to provide clarity and transparency.
You may cancel your order under the following conditions:
The cancellation request is submitted within 24 hours of placing the order.The order has not yet been processed or shipped.Customised or made-to-order items may not be eligible for cancellation. Please contact us for further details.
To request a cancellation, please contact our customer support team at mail@navagenindia.com with the following details:
Our customer support team will review your request and confirm the cancellation if it meets the eligibility criteria.
At Navagen India, we understand that circumstances may arise where you need to cancel your order. We strive to accommodate cancellations whenever possible and have outlined our cancellation policy to provide clarity and transparency.
In some cases, a cancellation fee may apply if the order has already been processed or prepared for shipment. The cancellation fee will be deducted from the refund amount and will vary depending on the circumstances of the cancellation.
If you have any questions or concerns about our cancellation policy, please contact us at mail@navagenindia.com. Our customer support team is here to assist you and ensure a seamless shopping experience with Navagen India.
