Orders are processed within 1-2 business days (excluding weekends and holidays).
You will receive a notification once your order has shipped, along with tracking information.
2. Shipping Methods & Delivery Time
Standard Shipping: 5-7 business days
3. Shipping Rates
Shipping costs are calculated at checkout and based on your location and selected shipping method. Occasionally, we offer free shipping promotions on specific products or for orders above a certain amount.
4. Shipping Destinations
We currently ship to locations within India.
International shipping options may be available; please check during checkout for available destinations and rates.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the provided link or directly on the carrier’s website.
6. Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control (e.g., weather, customs, carrier issues). If your order is significantly delayed, please contact our customer support at mail@navagenindia.com.
7. Lost or Stolen Packages
Navagen Products is not responsible for lost or stolen packages confirmed to be delivered to the address entered at checkout. However, if you believe your package was lost, please contact us with your order number, and we will work with the carrier to resolve the issue.
8. Shipping Changes
If you need to change your shipping address after placing an order, please contact us within 24 hours at mail@navagenindia.com. Once an order is processed, we cannot guarantee changes can be made.
9. International Shipping Duties & Taxes
For international orders, any customs duties, taxes, or fees are the responsibility of the customer and will be charged by the shipping provider upon delivery.
10. Contact Us
If you have any questions or concerns regarding your order, please reach out to us at mail@navagenindia.com.
