At Navagen India, we strive to ensure your satisfaction with every purchase you make. If for any reason you are not completely satisfied with your purchase, we offer a transparent and hassle-free refund policy.
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1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • You must initiate the refund request within 15 days of receiving your order.
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.
  • Certain items, such as perishable goods or customised products, may not be eligible for refunds. Please contact us for further details.
2. How to Request a Refund

To request a refund, please contact our customer support team at mail@navagenindia.com with the following information:

  • Your name and contact details
  • Order number and date of purchase
  • Reason for requesting a refund
  • Any relevant supporting documentation or photographs.

Our customer support team will review your request and provide further instructions on returning the item and processing the refund.

3. Refund Process

Once your refund request is approved, we will initiate the refund to the original method of payment within 15 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

If the refund is approved but you have not received it within a reasonable timeframe, please contact your bank or payment provider for assistance.
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4. Shipping Costs

Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged item). You will be responsible for paying the return shipping costs unless otherwise specified.
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5. Contact Us

If you have any questions or concerns about our refund policy, please contact us at mail@navagenindia.com. Our customer support team is here to assist you and ensure a positive shopping experience with Navagen India.
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Cancellation Policy

At Navagen India, we understand that circumstances may arise where you need to cancel your order. We strive to accommodate cancellations whenever possible and have outlined our cancellation policy to provide clarity and transparency.
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1. Eligibility for Cancellations

You may cancel your order under the following conditions:

The cancellation request is submitted within 24 hours of placing the order.The order has not yet been processed or shipped.Customised or made-to-order items may not be eligible for cancellation. Please contact us for further details.
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2. How to Request a Cancellation

To request a cancellation, please contact our customer support team at mail@navagenindia.com with the following details:
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  • Your name and contact details
  • Order number and date of purchase
  • Reason for requesting a refund

Our customer support team will review your request and confirm the cancellation if it meets the eligibility criteria.
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3. Cancellation Process

At Navagen India, we understand that circumstances may arise where you need to cancel your order. We strive to accommodate cancellations whenever possible and have outlined our cancellation policy to provide clarity and transparency.

4. Cancellation Fees

In some cases, a cancellation fee may apply if the order has already been processed or prepared for shipment. The cancellation fee will be deducted from the refund amount and will vary depending on the circumstances of the cancellation.

5. Contact Us

If you have any questions or concerns about our cancellation policy, please contact us at mail@navagenindia.com. Our customer support team is here to assist you and ensure a seamless shopping experience with Navagen India.